Refund Policy

This Refund Policy explains how refunds are handled for purchases made through https://eukovy.com.

Paid subscription charges and one-time credit purchases may be eligible for a refund when requested within 7 calendar days. The amount you may receive depends on whether the paid credits from that purchase have been used.

This policy does not limit any refund or cancellation rights required by applicable law.

1. Refund Eligibility

You may request a refund within 7 calendar days of:

• the applicable subscription charge; or
• the purchase of a one-time credit package.

Eligibility is based on the use of the paid credits included with the specific purchase:

• Unused purchase: may be eligible for a refund of the amount paid, less applicable fees.
• Partially used purchase: may be eligible for a refund based on the unused portion, less applicable fees.
• Fully used purchase: is generally not eligible for a refund, except for a verified duplicate charge or billing error, or where required by applicable law.

Gifted, promotional, bonus, complimentary, and other unpaid credits have no cash value. They are not refundable and are not included in refund calculations.

2. Refund Amount

All approved refunds, including refunds for unused and partially used purchases, are subject to deduction of applicable fees, except where prohibited by applicable law. For unused or partially used purchases, we calculate the refund as follows:

((Paid credits - Used credits) / Paid credits) x Amount paid - Applicable fees

Applicable fees are non-refundable payment-processing fees and refund-processing fees attributable to the transaction. These fees are deducted from the approved refund amount even if none of the purchased credits have been used, except where prohibited by applicable law.

Refunds are rounded to the smallest unit of the purchase currency and will never exceed the amount originally paid. If the calculated amount is zero or negative, no refund is due.

3. Subscriptions and Cancellation

Subscriptions are charged in advance and renew automatically unless canceled. Canceling a subscription stops future renewal charges; it does not automatically request a refund.

If you cancel without requesting an eligible refund, your subscription remains active until the end of the current paid billing period.

Requests involving an annual subscription are assessed based on the paid credits included with that purchase and the amount already used.

4. Failed Requests and Billing Errors

Credits may be reserved when you submit an AI processing request. If no output is delivered because of a verified Provider or platform failure, we may release or restore the affected credits.

Successfully delivered outputs count as used credits. Dissatisfaction with output quality, user input errors, unsupported use cases, or third-party results does not make those credits unused.

If we verify a system or billing error, including a duplicate charge, we may issue a refund, correct the charge, restore credits, or provide another appropriate remedy.

Before filing a chargeback or payment dispute, please contact us at hello@eukovy.com so we can try to resolve the issue. This does not limit any mandatory right to dispute an unauthorized, erroneous, or unlawful charge.

5. When Refunds Are Not Available

Except where required by applicable law, refunds are generally not available for:

• requests submitted after the applicable 7-day period;
• expired or fully used credits;
• gifted, promotional, bonus, complimentary, or other unpaid credits;
• successfully delivered outputs, dissatisfaction with results, user input errors, or unsupported uses;
• requests or outputs withheld or rejected because of a violation of our Terms or applicable policies; or
• fraudulent, abusive, or prohibited use of the Service.

Payments are also generally non-refundable if an account is suspended or terminated for violating our Terms of Service or applicable law. We may suspend or terminate accounts associated with fraudulent, abusive, or bad-faith chargebacks, subject to applicable law.

6. Contact and How to Request a Refund

To request a refund, report a billing error, or ask about a refund decision, email hello@eukovy.com and include:

• the email address associated with your account;
• the relevant order or transaction ID; and
• the reason for your request.

We aim to review and process refund requests within 5-7 business days. Approved refunds are generally sent to the original payment method where supported. If that is not available, we may provide another reasonable refund method or remedy. Your bank, card issuer, or payment provider may need additional time to post the refund after we process it.

When a refund is approved, any remaining credits from the refunded purchase and any related subscription access may be removed.